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Company Overview

The SCOOTER Store has several teams dedicated to government relations issues and Medicare and regulatory compliance:

Government Affairs
Medicare Compliance
Corporate Compliance
Research
Claims Review
Medicare/DMERC Policy

About The SCOOTER Store

The SCOOTER Store Employees are "Employee-Owners"
Our Focus on The Customer
Service and Repairs
Community Involvement

Other Company Divisions

Managed Care
Alliance Seating & Mobility
The Gift of Mobility Program

Government Affairs

The Medicare program is overseen by U.S. Congress, so The SCOOTER Store invests significantly in ensuring policy makers are educated:

• Support members of Congress in favor of disability rights and power mobility;
• Host members of Congress at world headquarters, providing a tour and meeting with executives and/or employee-owners;
• Influence legislation in favor of beneficiaries;
• Act as a resource to Congressional offices to influence legislation.

Medicare Compliance

This team, which includes one full-time Medicare Compliance Officer, reports directly to The SCOOTER Store's executive team regarding the results of random customer file audits, telephone monitoring results, and regulation compliance. Additionally, Medicare Compliance handles the resolution and reporting of Medicare-initiated beneficiary complaints, maintains all supplier numbers and ensures adherence to the 26 Supplier Standards published by Medicare's National Supplier Clearinghouse (NSC).

26 Supplier Standards

This list is an abbreviated version of the application certification standards every Medicare DMEPOS supplier must meet in order to obtain and retain their billing privileges. The complete standards are listed in 42 C.F.R. pt. 424, sec 424.57(c). This list is version 4.0, effective May 22, 2009. Download the Supplier Standards PDF

Corporate Compliance

Commitment to Compliance
The SCOOTER Store has been an industry leader for over 20 years, dedicated to providing freedom and independence to people with limited mobility. Moreover, the organization is committed to protecting the integrity of healthcare benefits. The company's commitment to compliance manifests itself in a number of tangible ways:

• Accreditation: Since 2003, The SCOOTER Store has achieved (and maintains) accreditation with the Accreditation Commission for Healthcare, Inc. (ACHC), a nationally recognized accrediting organization and one of the agencies approved by Medicare for Durable Medical Equipment Suppliers. Its mission is to support healthcare organizations and providers in optimizing wellness through standards that promote the effective, efficient delivery of quality services and products. This translates to a business that focuses on quality of service to customers and operates in strict accordance with all applicable laws, regulations and guidelines.
• Active and Robust Compliance Program: The SCOOTER Store Compliance Program is embraced by its employee-owners who are committed to adhering to the rules and spirit of the system Medicare has established to protect the public trust. The organization takes compliance seriously and has developed an extensive program that includes a number of critical elements:
  • Corporate Compliance Officer and Corporate Compliance Committee overseeing all compliance activities
  • Dedicated compliance staff and department
  • Written policies and procedures to ensure compliant work processes, including a channel for employee-owners to self-report possible compliance issues
  • Auditing and monitoring of processes and procedures to meet company and government regulations
  • Compliance training mandated for all employees on an annual basis
  • Periodic review and assessment of all compliance program elements to provide for continuous improvement
• Credentials: The SCOOTER Store's Corporate Compliance Department leadership and staff have impressive credentials: Certification in Healthcare Compliance from the Compliance Certification Board (CHC), the Certified Compliance & Ethics Professional (CCEP) designation from the Society of Corporate Compliance and Ethics, Certified Internal Auditor® from the Institute of Internal Auditors (IIA), Professional, Academy for Healthcare Management (PAHM) certification, and Certified Healthcare Compliance Officer (CHCO). Staff credentials also include Certified Professional Coder (CPC) designation, Health Ethics Trust Certified Compliance Professional (CCP), Certified Healthcare Compliance Consultant (CHCC) membership in the Association of Healthcare Chart Auditors and Educators (AHCAE) organization, Certified Healthcare Chart Auditor (CHCA), American Society for Quality (ASQ), Certified Quality Auditor (CQA) and Certified Fraud Examiner (CFE) credential.

Research

The SCOOTER Store's team of researchers analyze industry positions, legislative, regulatory and health policy issues relating to corporate proprietary interests, and counsel company management on commensurate corporate strategy. This team actively seeks and identifies resources for study such as grants, demonstration projects, or funds from various sources.

Additionally, our researchers monitor the Web sites of trade/legislative/healthcare associations, universities, healthcare manufacturers, government and other allied groups in order to influence legislation, public policy initiatives, and maintain corporate regulatory compliancy.

Claims Review

The Claims Review team provides a complete review of every customer file prior to mobility equipment delivery and billing. They also handle all Physical Therapy Evaluations processed to support these customer claims.

Medicare/DMERC Policy

The Medicare/DMERC Policy team fosters and maintains relationships with CMS and the individual DMERCs, administers all claims, Additional Documentation Requests from Medicare, informal reviews, fair hearings, and Administrative Law Judgment hearings.

The SCOOTER Store Employees are "Employee-Owners"

Walker Institute ranked The SCOOTER Store as having the highest level of employee loyalty and satisfaction of any company it has ever tested. Honored by FORTUNE Magazine as one of the Top 100 Places to Work in the nation, all employee-owners of The SCOOTER Store are participants in the Employee Stock Ownership Plan, owning 40% of the company.

Our Focus on The Customer

Our Customer Care Department has seven dedicated employee-owners who are each empowered to "do anything, at anytime for any customer to resolve any situation."

Service and Repairs

The SCOOTER Store is committed to old-fashion values—like service.

The SCOOTER Store's Service and Repairs Department has almost 300 Mobility Managers, who travel to over 13,000 in-home customer visits each month, helping our customers to stay mobile. We travel to all 48 contiguous states, using our own service vehicles. Each vehicle is clearly identified with The SCOOTER Store's logo and stocked with supplies to facilitate the repair process. The SCOOTER Store handles over 10,000 telephone calls requesting service and completes over 5,500 in-home repair requests a month.

Community Involvement

MS 150: The SCOOTER Store is a Platinum Sponsor at the MS 150 Houston to Austin Ride in 2010. The BP MS 150 is a two-day fundraising bike ride from Houston to Austin scheduled annually in April. Organized by the Lone Star Chapter of the MS Society, this ride is the largest nonprofit event of its kind in North America with 13,000 cyclists, 3,000 volunteers, and countless supporters and spectators. In 2008, the MS 150 raised more than $15 million for multiple sclerosis. The SCOOTER Store riders have participated in the BP MS 150 for five years. In 2008, our 52-member team raised nearly $23,500 averaging $450 each.

American Cancer Society: American Cancer Society, New Braunfels Each year, volunteers from The SCOOTER Store help sponsor and organize the Huntsman's Ball in New Braunfels to raise funds for and awareness of cancer. We have won the society award for the last four years for the company's years of commitment to aiding the fight against cancer through Doug and Susanna Harrison's and employee-owner contributions. Since 2005, we have been the title sponsor. The event raises between $150,000 and $200,000 each year for cancer awareness and research.

Race for Cure: Each year, The SCOOTER Store employee-owners, along with their family and friends, participate in the Komen Austin Race for the Cure. Last year, our team had 115 members, making us the 14th largest team out 1,081 registered teams. In 2009, we were the eighth overall team in fees and donations, raising $9,659. With the help of employee-owners, we created a team T-shirt to honor friends and family who had been touched by this horrible disease; that T-shirt won third place in the Best T-shirt Design contest.

Managed Care

The Importance of Mobility
The SCOOTER Store understands that managed care organizations, when weighing the coverage of power mobility solutions, consider whether such coverage constitutes a good business decision. Clinical research provides evidence that power mobility solutions provide a range of important benefits for your members and your organization.

• Lower cost of care
• Risk avoidance
• Improved range, maneuverability and patient compliance compared to wheelchairs

To date, The SCOOTER has more than 150 partnerships with national and statewide health plans that will allow more than 160 million people in their networks to obtain power mobility equipment from the company when power wheelchairs and scooters are prescribed. These partnerships demonstrate our move to expand quality service and equipment to members covered by health plans across the country.

The Managed Care division has a staff of more than 130 quality-trained Mobility Consultants, Physician Specialists and Case Management Insurance Advisors who work will assist both the patient and ordering physician through every step of the process:

Step 1 Identify Member
Step 2 Assess Need
Step 3 Verify Benefits
Step 4 Contact Ordering Physician or Nurse Practitioner
Step 5 Pre-Certification
Step 6 Arrange Delivery

Check out more news from The SCOOTER Store Managed Care division:
ASM Offers Complex Rehab Products, Services to Over 100 Million Health Plan Members

Alliance Seating & Mobility

In 2007, The SCOOTER Store founded the Alliance Seating & Mobility Division to help clients with medical conditions and needs that cannot be met by traditional power mobility equipment. Alliance Seating & Mobility provides complex rehabilitative technology, equipment, service and support for people with mobility impairments due to conditions such as muscular dystrophy, cerebral palsy, ALS, stroke, spinal cord injury and traumatic brain injury. The division provides custom rehab solutions that are created to address each client's unique conditions and special needs to help them lead a better quality of life.

In addition to serving Medicare and many Medicaid beneficiaries, Alliance Seating & Mobility is included in The SCOOTER Store partnerships with private insurers across the United States. The SCOOTER Store and Alliance Seating & Mobility are able to help over 100 million members in 150+ health plans with their power mobility and custom rehab needs.

As a division of The SCOOTER Store, Alliance Seating & Mobility leverages the company's nationwide network of service and support professionals to service customized rehab solutions for its clients.

To ensure that our clients receive the best assessment possible, Alliance Seating & Mobility hires rehab specialists with the Assistive Technology Professional (ATP) certification through Rehabilitation Engineering and Assistive Technology Society of North America (RESNA). The ATPs conduct seating evaluations and recommend equipment and technology solutions and work closely with the clinical team of doctors and therapists of the client. There are currently more than 80 ATPs working for Alliance Seating & Mobility across the nation.

The name, Alliance Seating & Mobility, represents the way that the company approaches complex rehab mobility – a partnership between the client, the client's healthcare professionals and the professionals at Alliance Seating & Mobility.

To learn more about Alliance Seating & Mobility, please visit our website .

Gift of Mobility

CEO and Founder Doug Harrison and his wife, Susanna, started The SCOOTER Store Gift of Mobility program in December 2002 to help people improve their quality of life by assisting in achieving their independence and mobility. If qualified, this program provides mobility equipment to those who do not have the financial resources or insurance to obtain power wheelchairs and scooters.

Over the past eight years, the outreach program has worked with nonprofit groups around the country to donate power wheelchairs, scooters and manual wheelchairs, valued at more than $350,000 a year to individuals and community service organizations, enabling them to provide freedom and independence to people with limited mobility. Anyone interested in power mobility assistance must discuss their needs with one of our mobility consultants at 1-800-723-4535.