Questions? Get Answers!
Mobility Products Frequently Asked Questions
The SCOOTER Store is happy to answer your mobility questions!
If you have a question, please call us at 1-800-391-7237 and we'll get you the answers you need. Our Mobility Consultants are are standing by from 7:30am to 7:30pm CST to help you get back your freedom and independence.
If your question isn't answered here, see Contact Us for a list of ways to reach us.
Getting Started
- What is the difference between a power chair and a scooter?
- How much does a power chair or scooter from The SCOOTER Store cost?
- Is the power chair or scooter entirely covered by my insurance?
- What if I don't want to go through the Medicare/Insurance process and would like to pay cash for my power chair or scooter?
- How long does it take to get my power chair or scooter?
- If I need mobility assistance, I have heard that getting a power chair and scooter can actually save Medicare and taxpayer money. How is that possible?
Working with The SCOOTER Store
- Do I qualify for mobility assistance?
- What is required of my doctor?
- Why should I work with The SCOOTER Store for my power chair or scooter?
- Where is The SCOOTER Store Located?
Service for Your Power Chair or Scooter
- Is it easy to disassemble and transport a power chair?
- How do I get service after I've placed my order?
- How do I charge the battery?
- What if I want to return or exchange a product?
- Are customers happy with the service they receive from The SCOOTER Store?
Additional technical/trouble-shooting questions are covered in our Service FAQs.
