Change Text Size
Scooter and Power Chair
Technical Frequently Asked Questions
Service for your unit is our top priority. We made the journey with you to regain your mobility and we intend to help you along the way as you learn to use your power chair or scooter. Please call a Technical Service Representative at 1-877-311-0333 to assist with any technical questions or issues.
If needed we will dispatch The SCOOTER Store service van to your home. Look for our brightly colored van!*
For your convenience and immediate assistance, we have put together a list of common technical questions that may prove helpful to you
- How long is battery life?
- Where is the chair's battery located?
- How do I know if my battery is running low on charge?
- How long do I have to charge the battery on my scooter or power chair?
- After an 8-10 hour charge, my battery indicator does not show a full charge (three green LED lights). Why?
- What do the battery indicator lights mean?
- My unit will not run. I've checked the battery and the control indicator tells me it has plenty of charge. What can it be?
- I suspect that my unit became overheated and now will not run. What should I do?
- Is it OK to charge the battery in short increments?
- My power chair or scooter doesn't appear to be taking the charge. What's wrong?
- Can I travel by airplane with my power chair or scooter?
- My unit got wet and will not run. What should I do?
