Scooter and Power Chair
Frequently Asked Service Questions
Service for your unit is our top priority. We made the journey with you to regain your mobility and we intend to help you along the way as you learn to use your power chair or scooter. Please call a Service Representative at 1-877-311-0333 to assist with any service questions or issues.
If needed we will dispatch The SCOOTER Store service van to your home. Look for our brightly colored van!*
For your convenience and immediate assistance, we have put together a list of common service questions that may prove helpful to you
- I bought my power chair or scooter from another provider (I am not currently a customer of The SCOOTER Store). Will you still provide service for my mobility device?
- Where is the chair's battery located?
- How long do I have to charge the battery on my scooter or power chair?
- Is it OK to charge the battery in short increments?
- My unit will not run. I've checked the battery and the control indicator tells me it has plenty of charge. What can it be?
- After an 8-10 hour charge, my battery indicator does not show a full charge (three green LED lights). Why?
- How long is battery life?
- How do I know if my battery is running low on charge?
- What do the battery indicator lights mean?
- My unit got wet and will not run. What should I do?
- I suspect that my unit became overheated and now will not run. What should I do?
- My power chair or scooter doesn't appear to be taking the charge. What's wrong?
- Can I travel by airplane with my power chair or scooter?
