Leadership Team
Doug Harrison
Founder, President and CEO
Doug Harrison founded The SCOOTER Store in 1991 with his wife Susanna. Under his leadership, the company has grown from one small store in New Braunfels, Texas, to a multi-million dollar company with more than 1,000 employees in 47 states that has changed the lives of more than 250,000 customers. Mr. Harrison also takes pride in the 40% employee-ownership of the company.
Mr. Harrison and his team created a principle-centered business of tremendous value to all of its customers and employees. The SCOOTER Store was placed by FORTUNE Magazine on the 100 Best Places to Work list. Mr. Harrison, his team, and every employee-owner of The SCOOTER Store are proud to be part of a business dramatically improving the life of every customer while saving Medicare and the taxpayer more than $2 for every $1 invested in power mobility.
Mr. Harrison's personal management philosophies are best demonstrated in The SCOOTER Store's core ideologies:
- Always do the right thing
- Demonstrate compassion and integrity through words and actions with other employee-owners, customers, families, vendors, neighbors, communities, government agencies, third-party payers, competitors and shareholders. Consider and respect the perception of others.
- Be phenomenal
- Relentlessly and passionately pursue rapid and continuous improvement of each other, our business and ourselves
- Focus on the customer
- Focus every person and every department on their relationship to our customers. Strive to exceed the expectations of every customer before, during and after the sale.
- Achieve financial success
- As employee-owners, invest our intellect, passion and efforts to grow ESOP and shareholder value.
- Grow aggressively
- Build our dominance in every market served, while expanding rapidly into very viable market.
- Have fun
- Make our work fun and celebrate accomplishments large and small.
Mr. Harrison graduated from the Colorado School of Mines in 1986 with a Bachelor of Science degree in petroleum engineering. More than any business accomplishment he could ever achieve, Mr. Harrison is most proud of his three children: Abby, Trevor and Lauren.
